Shipping policy
Last Updated: September 2026
Thank you for shopping with Little Charm.co.
We want your order to reach you as smoothly as possible. This Shipping Policy explains where we ship, processing and delivery times, tracking, free shipping, international deliveries, incorrect addresses, delayed parcels, and what happens when a parcel is lost or marked as delivered but cannot be located.
1. Where We Ship
Little Charm.co ships throughout Australia and internationally.
We currently offer standard shipping worldwide, subject to the availability of delivery services to the customer's destination.
2. Order Processing
Orders are generally processed within 1 to 3 business days after your order has been successfully placed and payment has been confirmed.
Business days do not include weekends or applicable public holidays.
Processing time is separate from delivery time.
During particularly busy periods, promotions, new collection launches, public holidays, or other exceptional circumstances, processing may occasionally take longer.
3. Where Orders Are Dispatched From
Little Charm.co orders are currently dispatched from overseas fulfilment locations.
Once the parcel reaches the destination country, it will generally be transferred to a local postal or delivery provider for final delivery.
Returned parcels are processed through our Australian returns arrangements.
The fact that an order is dispatched internationally may result in additional transit or customs processing time.
4. Standard Shipping
Little Charm.co currently offers standard shipping.
Estimated delivery times after dispatch are approximately:
Australia, 7 to 10 days
New Zealand, 7 to 10 days
United States, 7 to 10 days
United Kingdom, 7 to 10 days
Canada, 7 to 10 days
Most other international destinations, approximately 2 to 3 weeks
These timeframes are estimates rather than guaranteed delivery dates.
Your estimated delivery time begins after your order has been dispatched and does not include our 1 to 3 business day processing period.
5. Overall Estimated Order Time
As an example, an Australian order will generally require:
1 to 3 business days for processing, followed by approximately 7 to 10 days for delivery.
Delivery may occur sooner or later depending on the destination, carrier, customs processing, and other circumstances.
6. Local Delivery Providers
Once your parcel reaches its destination country, delivery will generally be completed by a local postal or courier service.
Common delivery providers may include:
Australia, Australia Post
New Zealand, NZ Post
United States, USPS
United Kingdom, Evri
Canada, Canada Post
Other countries will generally use an appropriate local postal or delivery company.
The carrier used for an individual order may vary depending on the destination, shipping network, and availability.
Little Charm.co does not guarantee that a particular carrier will be used for every order.
7. Tracking
Tracking is included with all Little Charm.co orders.
Once your order has been dispatched, tracking information will be provided to you.
Tracking may initially be provided through an international shipping network before transferring to the local delivery provider in your country.
There may occasionally be a delay between your parcel being dispatched and the first tracking update becoming visible.
Tracking updates are controlled by the relevant delivery providers, so Little Charm.co cannot guarantee how frequently tracking information will be updated.
8. PO Boxes and Parcel Lockers
Little Charm.co accepts delivery addresses for PO Boxes and Parcel Lockers where the applicable local postal service supports delivery to them.
Customers are responsible for ensuring that the PO Box or Parcel Locker information entered during checkout is complete and correct.
Some international carriers may have restrictions on particular address types.
If we become aware of a problem with the delivery address before dispatch, we may contact you for an alternative address.
9. Free Shipping
Little Charm.co offers free standard shipping when five or more eligible items are purchased in the same order.
The free shipping offer will generally be applied automatically when your order qualifies.
Orders containing fewer than five eligible items will be charged the applicable standard shipping rate displayed during checkout.
Little Charm.co may modify this offer for future purchases.
Any change to the free shipping offer will not retrospectively affect an order that has already been placed and qualified for free shipping.
10. Shipping Charges
Where an order does not qualify for free shipping, the applicable delivery charge will be shown during checkout before payment is completed.
Shipping costs may vary depending on the destination.
11. Delivery Estimates
All shipping timeframes provided by Little Charm.co are estimates.
Delivery times can occasionally be affected by circumstances including:
Customs processing,
postal or courier delays,
international transportation delays,
public holidays,
peak shopping periods,
weather conditions,
local delivery disruptions,
incorrect or incomplete delivery details,
and circumstances outside our reasonable control.
We will take reasonable steps to assist customers when a delivery experiences a significant delay.
12. International Orders and Customs
International orders may pass through customs in the destination country.
Customs processing times are outside the direct control of Little Charm.co and may occasionally cause delays.
Customers are responsible for ensuring that products purchased through Little Charm.co can legally be imported into their destination country.
13. Customs Duties, Taxes, and Import Fees
Depending on your destination, an international order may be subject to customs duties, import taxes, government charges, processing fees, or similar costs.
Unless expressly stated otherwise during checkout, these charges are not included in the price paid to Little Charm.co.
Any charges imposed by customs authorities or government agencies in the customer's destination country are generally the responsibility of the customer.
Little Charm.co does not determine or control these charges.
14. Entering Your Shipping Address
Customers are responsible for checking their shipping information carefully before completing an order.
Please ensure your:
Full name,
street address or approved postal address,
suburb or city,
state or region,
postcode or ZIP code,
and country
are entered correctly.
If you notice an error after placing your order, contact us as soon as possible at:
Enquiries.little.charm.co@gmail.com
If your parcel has not yet been shipped, we will make reasonable efforts to correct the address.
15. Changing an Address Before Dispatch
An order can generally be changed or cancelled before it has been shipped.
If you need to change your delivery address, contact us as quickly as possible.
We cannot guarantee that changes can be made once fulfilment or dispatch has commenced.
16. Incorrect Address Provided by the Customer
If a customer provides an incorrect or incomplete shipping address and the parcel has already been dispatched to that address, Little Charm.co may not be able to redirect or recover the shipment.
Where a parcel is returned to us because of incorrect customer supplied information, additional shipping charges may apply if the customer requests redelivery.
Any decision will remain subject to applicable consumer law.
17. Parcel Sent to an Incorrect Location
If the customer entered the correct delivery address but tracking indicates that the parcel has been transported or delivered to a location materially different from that address, please contact us.
We will review the tracking information and, where appropriate, investigate with the delivery provider.
If we determine that the parcel has been incorrectly routed or delivered through the fulfilment or delivery process, Little Charm.co will arrange for the parcel to be resent where appropriate.
18. Parcels Marked as Delivered but Not Received
If tracking shows that your order has been delivered but you cannot locate it, please contact us.
We recommend first checking:
The area around your delivery address,
mailboxes and safe drop locations,
with other members of your household,
with neighbours where appropriate,
building reception or mailrooms,
and any collection point or local delivery depot identified in the tracking information.
We may also investigate the delivery with the local delivery provider.
19. Waiting Period for Delivered but Missing Parcels
If tracking has recently changed to delivered, we may ask you to allow up to 2 business days before a replacement is arranged.
On some occasions, a carrier may record a parcel as delivered shortly before the parcel physically arrives or before it is made available for collection.
If the parcel has still not been located after this period, please contact us so we can review the shipment and determine the appropriate next step.
20. Replacement for a Parcel Marked Delivered but Not Received
Where a parcel is recorded as delivered but the customer advises that it has not been received, Little Charm.co may provide a replacement order after reviewing the circumstances.
The replacement is intended to resolve the reported non delivery of the original order.
If a customer accepts a replacement order for the same reported missing delivery, they will not also be eligible for a separate voluntary Little Charm.co money back refund for that same non delivery claim.
This rule is intended to prevent duplicate remedies being claimed for the same delivery issue, including circumstances where both an original parcel and a replacement parcel may ultimately be received.
This does not remove or limit any rights the customer may have under Australian Consumer Law or another applicable law.
If the replacement itself is lost, faulty, damaged, incorrect, or otherwise gives rise to rights under applicable consumer law, those rights remain available.
21. What Happens if the Original Parcel Arrives After a Replacement
Occasionally, an original parcel that was considered missing may arrive after Little Charm.co has already arranged a replacement.
If this happens, please contact us at:
Enquiries.little.charm.co@gmail.com
We may provide instructions regarding the additional parcel depending on the circumstances.
Customers should not intentionally make duplicate claims for an original order and its replacement.
22. Lost Parcels During Transit
If tracking indicates that your parcel has become lost during transit, or it has not progressed for a significant period, please contact us.
Little Charm.co may first investigate the shipment with the relevant delivery provider.
Where we determine that an order has been lost, we will provide an appropriate solution, which may include a replacement or another remedy required under applicable consumer law.
23. Delayed Parcels
A parcel that has passed its estimated delivery date is not necessarily considered lost.
International deliveries can occasionally experience unexpected delays.
If your parcel becomes significantly delayed, please contact us so we can review the tracking information and assist with an investigation where appropriate.
If Little Charm.co cannot supply an order within the agreed timeframe or within a reasonable timeframe, any rights or remedies available under applicable consumer law remain unaffected.
24. Returned to Sender Parcels
A parcel may be returned to sender for reasons including:
An incorrect or incomplete address,
an unsuccessful delivery attempt,
failure to collect a parcel,
refusal of delivery,
or local delivery restrictions.
Little Charm.co returned parcels are processed through our Australian return arrangements.
If an order is returned because incorrect information was supplied by the customer or the customer did not collect the parcel, additional shipping charges may apply if redelivery is requested.
If a parcel was returned through no fault of the customer, please contact us and we will determine the appropriate solution.
25. Damaged Deliveries
If the external packaging of your parcel arrives damaged, please check the jewellery inside.
If the jewellery itself has been damaged during delivery, contact us as soon as reasonably possible at:
Enquiries.little.charm.co@gmail.com
Where possible, please provide:
Your order number,
a description of the issue,
photographs of the damaged jewellery,
and photographs of the packaging.
This information helps us assess what has occurred.
Your rights relating to faulty or damaged goods under Australian Consumer Law are not restricted by this Shipping Policy.
26. Multiple Parcels
In some circumstances, products within the same order may be shipped or delivered separately.
This can mean that one part of your order arrives before another.
Where applicable, separate tracking information may be provided.
The arrival of one parcel does not necessarily mean that another part of the order has been lost.
27. Order Cancellations
Customers may request to cancel their order before it has been shipped.
Please contact:
Enquiries.little.charm.co@gmail.com
as soon as possible if you would like to cancel an order.
Once a parcel has been shipped, the order can generally no longer be cancelled.
If you change your mind after dispatch, you may use our 30 day change of mind return policy once the order has been delivered, provided the return meets the applicable conditions.
28. Change of Mind Returns and Return Shipping
Little Charm.co offers a 30 day change of mind return period beginning from the date the order is delivered.
Customers are responsible for the cost of return postage for change of mind returns.
Returned jewellery must meet the conditions set out in our Returns and Refund Policy, including being unworn, unused, and in its original packaging.
The address used to return a product may be different from the location from which your original order was dispatched.
Customers should follow the return instructions provided by Little Charm.co rather than returning an item to the sender address appearing on the original parcel.
29. Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or modifies any right, guarantee, remedy, or protection that cannot legally be excluded under Australian Consumer Law.
Our shipping estimates, replacement procedures, missing parcel policies, and other store policies operate in addition to any mandatory legal rights available to customers.
30. Changes to This Shipping Policy
Little Charm.co may update this Shipping Policy from time to time to reflect changes to delivery services, fulfilment arrangements, carriers, destinations, shipping prices, business practices, or legal requirements.
The most current version will be published on our website.
Changes will apply to future orders from the date the updated policy is published.
Changes will not retrospectively remove rights relating to orders that have already been placed.
31. Contact Us
If you have any questions about an order, tracking information, shipping, or delivery, please contact:
Little Charm.co
Email: Enquiries.little.charm.co@gmail.com
Based in New South Wales, Australia