Refund policy
Last Updated: September 2026
At Little Charm.co, we want you to be happy with your purchase.
This Refund and Return Policy explains our 30 day change of mind return policy, return conditions, faulty or damaged products, discontinued items, shipping related replacements, refunds, and our three month voluntary warranty.
Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under Australian Consumer Law or another applicable consumer protection law.
1. 30 Day Change of Mind Returns
Little Charm.co offers a 30 day change of mind return period.
The 30 day period begins on the date your order is delivered.
If you change your mind about a purchase, you may request a return within this period, provided the product meets all applicable return conditions outlined below.
Our 30 day change of mind policy is a voluntary Little Charm.co policy and is separate from your legal rights where a product is faulty, damaged, unsafe, incorrectly described, or otherwise fails to meet an applicable consumer guarantee.
2. Change of Mind Return Conditions
To qualify for a change of mind return, the item must:
Be returned within the applicable 30 day return period,
be unworn,
be unused,
be in its original condition,
remain in its original packaging,
and not be excluded from change of mind returns under this policy.
Little Charm.co may reasonably inspect a returned item before approving the refund.
If an item has been worn, used, damaged after delivery, altered, or returned without its original packaging, we may decline a voluntary change of mind return where permitted by law.
3. How to Request a Return
To request a return, please contact:
Enquiries.little.charm.co@gmail.com
Please include:
Your name,
your order number,
the item or items you wish to return,
and the reason for the return.
For faulty, damaged, or incorrect products, we may also request photographs or other reasonable information to help us assess the issue.
Please do not return an item without first contacting Little Charm.co for return instructions.
4. Return Address
Approved returns will be directed to our Australian return location.
The return address may be different from the address or country from which your original order was dispatched.
Customers must follow the return instructions provided by Little Charm.co.
Please do not return your order to the sender address shown on the original shipping parcel unless we specifically instruct you to do so.
5. Return Shipping Costs for Change of Mind
Customers are responsible for the cost of returning products where the return is made because of a change of mind.
Original shipping charges are generally not refundable for a voluntary change of mind return, except where required by law or where Little Charm.co agrees otherwise.
We recommend using a tracked return service.
The customer remains responsible for a change of mind return parcel until it is received by Little Charm.co.
6. Refunds for Change of Mind Returns
Little Charm.co currently offers refunds for approved change of mind returns.
We do not currently provide exchanges or store credit as part of our standard change of mind policy.
Once your return has been received and inspected, we will determine whether it meets the return conditions.
If approved, your refund will be processed back to the original payment method where reasonably possible.
Banks, card issuers, PayPal, and other payment providers may require additional time to display a completed refund in your account.
7. Items That Cannot Be Returned for Change of Mind
Certain products are excluded from our voluntary change of mind policy.
This includes discontinued products.
Where earrings or other pierced jewellery are sold by Little Charm.co in the future, opened or used earrings may also be excluded from change of mind returns for hygiene reasons.
These exclusions apply only to voluntary change of mind returns.
They do not remove any rights you may have where a product is faulty or fails to meet an applicable consumer guarantee.
8. Discontinued Items
Products identified as discontinued are not eligible for a change of mind return.
Please choose discontinued items carefully before purchasing.
A discontinued item may still qualify for a remedy if it is faulty, unsafe, incorrectly described, damaged, or otherwise does not comply with applicable consumer law.
Being discontinued does not remove a customer's statutory consumer rights.
9. Sale and Promotional Items
Products purchased during a sale, promotion, or using a discount code may still be eligible for our 30 day change of mind policy unless the product is specifically excluded, such as a discontinued item.
Sale and promotional products remain protected by applicable consumer law.
A discounted price does not remove rights relating to faulty or non compliant goods.
10. Faulty Products
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
If you believe a product is faulty, please contact us at:
Enquiries.little.charm.co@gmail.com
Please provide your order number and details of the issue.
We may request photographs or other reasonable information so that we can assess the product.
A business may reasonably assess a product before determining which remedy applies.
Depending on the circumstances and seriousness of the problem, you may be entitled to a repair, replacement, refund, or other remedy under Australian Consumer Law.
11. Major Problems With a Product
Where a product has a major failure under Australian Consumer Law, customers may have the right to choose a refund or replacement.
A major problem may include circumstances where a product:
Would not have been purchased by a reasonable consumer if they had known about the problem,
is substantially unfit for its normal purpose and cannot easily be fixed,
is substantially different from its description or sample,
is unsafe,
or otherwise meets the legal definition of a major failure.
Any remedy will be provided in accordance with Australian Consumer Law.
12. Minor Problems With a Product
Where a product has a problem that is not major, Little Charm.co may be entitled to provide an appropriate remedy within a reasonable period.
This may include a repair or replacement where appropriate.
If a minor problem cannot be remedied within a reasonable time, additional consumer rights may apply.
13. Damaged Products
If your jewellery arrives damaged, please contact us as soon as reasonably possible.
Please provide:
Your order number,
a description of the damage,
clear photographs of the jewellery,
and photographs of the packaging where relevant.
We will review the issue and provide an appropriate solution according to the circumstances and any rights available under applicable law.
Damage caused during shipping is not treated as a change of mind return.
14. Incorrect Products
If you receive an item that is different from the item you ordered, please contact us.
Where we confirm that an incorrect item was supplied, we will arrange an appropriate remedy.
Little Charm.co may provide return instructions for the incorrect item where necessary.
You will not be required to pay return costs where a return is necessary because Little Charm.co supplied the incorrect product, subject to applicable law.
15. Products That Are Not as Described
We take reasonable care to ensure our product photographs, descriptions, colours, measurements, and compatibility information are accurate.
If you believe a product is materially different from its description, please contact us.
Small variations caused by photography, device display settings, manufacturing processes, enamel placement, stones, crystals, plating, or other decorative details may occur.
However, nothing in this section limits your rights where a product is materially misdescribed or fails to meet a consumer guarantee.
16. Charm Compatibility
Many Little Charm.co charms are designed to be compatible with most standard charm bracelets.
Compatibility information is provided to help customers select suitable products.
Because bracelet systems can vary, we recommend reviewing any measurements or compatibility information available before ordering.
If a product is incorrectly represented as compatible with a particular type of bracelet, please contact us so we can assess the issue.
17. Customer Caused Damage
Australian Consumer Law remedies may not apply where a problem was caused by misuse, accidental damage, unreasonable use, or another action by the customer after delivery.
Our jewellery care guidance is available through the FAQ section of the Little Charm.co website.
Customers should follow applicable jewellery care instructions to help maintain the product's condition.
Nothing in this section removes rights relating to a defect or problem that was not caused by the customer.
18. Three Month Little Charm.co Warranty
Little Charm.co offers a voluntary three month warranty on eligible jewellery, beginning from the date the order is delivered.
This warranty is provided in addition to any rights available under Australian Consumer Law.
The expiry of our three month warranty does not necessarily mean that your Australian Consumer Law rights have ended.
Consumer guarantees may continue for a reasonable period depending on the nature, price, quality, and expected durability of the product.
Customers wishing to make a warranty claim should contact:
Enquiries.little.charm.co@gmail.com
IMPORTANT:
Our three month warranty is a warranty against defects and must comply with specific Australian legal requirements before it is published as a formal warranty.
Additional warranty information, including the required business contact details, claim procedure, remedy information, and mandatory Australian Consumer Law wording, should be provided separately before this warranty is advertised.
19. Consumer Guarantee Rights Are Not Limited to Three Months
The Little Charm.co three month warranty is an additional store warranty.
It does not place a three month limit on rights available under Australian Consumer Law.
A customer may still have rights to a remedy after the Little Charm.co warranty period has ended if the product has failed to meet an applicable consumer guarantee.
20. Missing Parcels
Missing parcel claims are primarily handled under our Shipping Policy.
If tracking indicates that an order has been lost during transit, Little Charm.co may investigate the shipment with the relevant delivery provider.
Depending on the circumstances, we may arrange a replacement or provide another remedy where appropriate.
21. Parcel Marked Delivered but Not Received
If tracking shows that your parcel has been delivered but you advise that you have not received it, please contact us.
We may ask you to allow up to 2 business days after the carrier's recorded delivery date before arranging a replacement.
During this period, customers should check around the delivery location, with household members, neighbours where appropriate, safe drop areas, mailrooms, reception areas, and local collection points.
Where appropriate, Little Charm.co may arrange a replacement after reviewing the circumstances.
22. Refunds After a Missing Parcel Replacement
Where a customer reports that an order marked as delivered was not received, Little Charm.co may provide a replacement order.
If the customer accepts a replacement for that reported missing delivery, the customer will not also be eligible for a separate voluntary Little Charm.co money back refund for the same original non delivery claim.
This policy is designed to prevent duplicate remedies where an original parcel may later be located or received in addition to the replacement.
This restriction applies only to our voluntary refund arrangements for that specific missing delivery claim.
It does not remove any statutory consumer rights.
If the replacement itself is faulty, damaged, lost, incorrect, or otherwise gives rise to rights under applicable law, those rights remain available.
23. Original Parcel Received After a Replacement
If an original parcel arrives after Little Charm.co has already provided a replacement for the same order, please contact us at:
Enquiries.little.charm.co@gmail.com
We may provide instructions regarding the additional parcel.
Customers must not knowingly make duplicate claims in relation to both the original parcel and its replacement.
24. Return Postage for Faulty or Incorrect Products
Where a product is confirmed to have a problem covered by Australian Consumer Law, Little Charm.co will handle reasonable return arrangements in accordance with our legal obligations.
Customers should contact us before paying for return postage for a faulty, damaged, or incorrect product.
Do not treat a faulty product as a standard change of mind return.
25. Proof of Purchase
We may ask for reasonable proof that the product was purchased from Little Charm.co.
This may include:
Your order number,
order confirmation,
payment record,
customer account information,
or other reasonable proof of purchase.
An order number is helpful but will not necessarily be the only form of proof we accept where another reasonable record establishes the purchase.
26. Inspection of Returned Products
Little Charm.co may reasonably inspect a returned product before confirming a refund or other remedy.
For change of mind returns, we may check that the item is unworn, unused, and in its original packaging.
For faulty product claims, an assessment may be used to determine the nature and cause of the problem.
Any assessment will be undertaken consistently with applicable consumer law.
27. Refund Method
Approved refunds will generally be returned to the original payment method used when the order was placed.
Where this is not reasonably possible, we may contact you to arrange an appropriate alternative.
We will not normally issue a cash refund for an order originally paid for electronically.
28. Refund Processing
Once an approved refund has been processed by Little Charm.co, the time required for the funds to appear will depend on your bank, card issuer, PayPal, or other payment provider.
Little Charm.co does not control payment provider processing times after a refund has been successfully submitted.
29. Promotional Discounts and Refunds
Where a discount or promotional offer was applied to an order, any approved refund will generally reflect the amount actually paid for the returned product.
Customers are not entitled to receive the undiscounted retail value of an item when a lower amount was paid.
Where a promotion depended on purchasing a particular number or combination of products, returning part of the order may affect the value of the promotion where permitted by the promotion terms and applicable law.
30. Free Shipping and Returns
If your original order qualified for free shipping because you purchased five or more eligible items, a change of mind return will not normally result in a separate refund of shipping because no shipping charge was paid.
We will not ordinarily charge you retrospectively for the original free shipping solely because you later make an approved change of mind return, unless a specific promotion clearly states otherwise.
31. Exchanges
Little Charm.co does not currently offer exchanges as part of our standard return policy.
If you would like a different product, you may return an eligible item for a refund under our change of mind policy and place a new order.
This does not affect situations where a replacement is required or chosen as a remedy for a faulty, damaged, incorrect, or missing product.
32. Store Credit
Little Charm.co does not currently issue store credit as the standard remedy for change of mind returns.
Approved change of mind returns will instead be refunded in accordance with this policy.
Any store credit specifically offered as part of a future promotion or customer service arrangement will be subject to the terms provided at that time.
33. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any guarantee, right, remedy, or protection that cannot legally be excluded under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Where a product has a major failure, Australian Consumer Law may give customers the right to choose a refund or replacement and to seek compensation for other reasonably foreseeable loss or damage.
Where a product does not meet acceptable quality requirements and the failure is not major, customers may be entitled to have the problem remedied in accordance with Australian Consumer Law.
Our 30 day change of mind period and three month Little Charm.co warranty are additional store policies and do not replace these legal rights.
34. International Customers
Little Charm.co sells to customers in Australia and internationally.
International customers may have additional mandatory consumer rights under the laws of their country or region.
Nothing in this policy is intended to exclude a mandatory consumer right that legally applies and cannot be excluded by agreement.
35. Changes to This Policy
Little Charm.co may update this Refund and Return Policy from time to time to reflect changes to our products, return procedures, shipping arrangements, promotions, business practices, or legal obligations.
The latest version will be published on our website.
Changes will apply to future orders from the date the updated policy is published.
Changes will not retrospectively remove rights that have already arisen from an earlier purchase.
36. Contact Us
For returns, refunds, faulty products, damaged items, or other order enquiries, please contact:
Little Charm.co
Email: Enquiries.little.charm.co@gmail.com
Based in New South Wales, Australia